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Business - Office Management - BTA 260: Improving Customer Satisfaction

A helpful guide for students in Linda Roth's BT 260 course.

Books on Improving Customer Service

This is only a partial list of books and ebooks available at SFCC Library. To find more titles,  click the Find Books link and use customer services as your search terms.

Course Reserve Titles:

Other Texts:

ebooks and Audio Books:

SCC Campus Texts: